Monday, January 6, 2020

Patient Expectations Then vs. Now

There was a time when a whole family went to one doctor and it was paid for by their insurance. They rarely saw a specialist because they trusted their doctor’s word as law. Patients were patients and doctors were doctors but lines have blurred and patient experience has changed. Today’s patients have consumer expectations and they are knowledgeable. Healthcare is making the transition from the pure traditional model of patient to the world of patient/consumer. Understanding what this shift from patient to consumer looks like is the first step toward successfully navigating these changes.
The rapidity of health care transformation can overwhelm even the most knowledgable patient and provider. Patients and providers must collaborate to ensure avoiding errors and excellent patient care. The battle is now between the allies (patients and providers) vs bureaucracy.  Without intention CMS, payors, information technologists have unleashed a gordian knot upon us all, funded by the government with your tax dollars. 
The integration of parts, patient engagement patient-centered, electronic health records, interoperability, patient portals, remote monitoring, telehealth, text messaging for patient and provider notifications. 
Health Train Express is hoping to narrow that new divide and we also publish Digital Health Space and Occupy Health on Facebook to that end.


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https://mhealthintelligence.com/resources/white-papers/patient-expectations-then-vs.-now?eid=CXTEL000000089112&elqCampaignId=12867&utm_source=ded&utm_medium=email&utm_campaign=dedicated&elqTrackId=44ece7ad08eb46409b4d935abcfb1c78&elq=c7bf8df0cfc649debb9f23f7e8764405&elqaid=13539&elqat=1&elqCampaignId=12867

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